Oria CM operates under a structured governance framework. The documents below set out the policies and procedures that underpin how we deliver safe, accountable, and high-quality case management.
Clinical Governance Framework
How clinical quality, oversight, and accountability are maintained across cases.
View documentSafeguarding & Protection
Our approach to protecting adults and children at risk of harm.
View documentData Protection & Confidentiality
How we handle personal and special category data in line with UK GDPR.
View documentComplaints & Feedback Procedure
How concerns and complaints are raised, handled, and resolved.
View documentQuality Assurance & Audit
How we monitor, audit, and continuously improve service quality.
View documentHealth & Safety
Our commitments to safe working practices for staff and the people we support.
View document