These terms govern your use of the Oria CM website and the Oria One platform. Please read them carefully. By using the website or the platform, you agree to these terms. If you do not agree, please do not use them.
The website and the Oria One platform are operated by Oria CM Ltd ("Oria CM", "we", "us" and "our"), a company registered in England and Wales under company number 16212258, with its registered office at Spaces Deansgate, 125 Deansgate, Manchester, M3 2BY. "Oria One" is the platform through which we deliver our case management and funder services. References in these terms to the platform include Oria One.
These terms form a legal agreement between you and Oria CM. By accessing or using the website or the platform, you confirm that you accept these terms and that you agree to comply with them. If you are using the platform on behalf of an organisation, you confirm that you have authority to bind that organisation to these terms.
You may also have a separate written agreement with us, for example an associate agreement, an instruction or services agreement, a data processing agreement, or a funder access agreement. Where you do, that signed agreement governs our relationship and these terms supplement it. If anything in these terms conflicts with your signed agreement, the signed agreement prevails.
We may change these terms from time to time, for example to reflect changes in the platform, in the law, or in how we operate. The current version is always the one published here, and the date at the top shows when it was last updated. Where changes are significant, we will take reasonable steps to bring them to your attention. Your continued use after a change means you accept the updated terms.
You may use the website for lawful purposes only. The website is provided for general information about Oria CM and our services. We may update or withdraw content at any time, and we do not guarantee that the website, or any content on it, will always be available or free from errors.
Access to the platform is provided to authorised users only, through accounts we provision. Your access reflects your role, for example as a case manager, a funder or commissioner representative, or another authorised user, and you may only use the platform within the scope of that role and any authority you hold.
When you use the platform you are responsible for the information you enter, for ensuring it is accurate, and for ensuring you have a lawful basis to provide any personal data you upload or share through it. Where you exercise professional judgement, for example in case management or clinical decisions, that judgement and the resulting decisions remain yours. The platform supports your work; it does not make those decisions for you.
You must not:
You are responsible for keeping your account credentials confidential and for all activity that takes place under your account. You must tell us without delay if you know or suspect that your credentials have been lost, stolen, or used without authorisation. We may require you to reset credentials or take other steps to protect the platform.
How we handle personal data is set out in our Privacy Policy. Where you upload or share personal data through the platform, you are responsible for having a lawful basis to do so, and where a data processing agreement or other data terms apply between us, those terms govern that processing. You must keep confidential any client or personal information you access through the platform, and only use and disclose it as your role and the applicable agreements allow.
The platform keeps structured, auditable records of activity, and applies integrity controls to case records. You acknowledge that your actions on the platform may be logged for security, governance, and audit purposes, and that these records support the defensibility of the case record. You must not alter, conceal, or falsify any record on the platform.
The website and the platform provide tools and information to support professionals and the people they work with. They do not provide clinical, medical, or legal advice, and they are not a substitute for professional judgement or for advice from a qualified professional. The platform must not be used to seek help in an emergency. If there is an emergency or an immediate risk to someone's safety, contact the emergency services on 999, or NHS 111 as appropriate.
We, or our licensors, own the website, the platform, and all content, software, design, and branding in them, including the Oria CM and Oria One names and logos. We grant you a limited, non-exclusive, non-transferable right to use the website and the platform for their intended purpose while you are authorised to do so. Nothing in these terms transfers any intellectual property rights to you. You keep the rights you already hold in the content and data you provide, and you grant us the rights we need to host, process, and display that content in order to provide the service.
We aim to keep the platform available and working well, but we do not guarantee that it will be uninterrupted or error free. We may suspend, withdraw, or restrict all or part of the website or platform for maintenance, security, or operational reasons. Where specific service levels apply to you, they are set out in your separate agreement, not in these terms.
We may suspend or end your access to the platform if you breach these terms or any agreement with us, if we are required to by law, or if we reasonably consider it necessary to protect the platform, our clients, or other users. Where your access ends, the provisions of these terms that are intended to survive, including those on intellectual property, confidentiality, and liability, continue to apply. Arrangements for returning or exporting case records on the end of a relationship are dealt with in the relevant signed agreement.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.
Subject to that, we are not liable for any loss that is not reasonably foreseeable, for any loss of profit, revenue, business, goodwill, or anticipated savings, or for any indirect or consequential loss, arising out of or in connection with your use of the website or platform. We are not liable for decisions made, or actions taken, by professionals or other users in reliance on the platform, which remain their responsibility. Where you use the website or platform for the purposes of a business, we exclude all implied warranties to the fullest extent the law allows.
If you use the website or platform in breach of these terms or any agreement with us, or unlawfully, you are responsible for any reasonable losses, costs, or claims we suffer as a direct result of that misuse.
The platform is intended for professional and business users. If you are using the website as a consumer, nothing in these terms affects your statutory rights, including your rights under the Consumer Rights Act 2015, and any term that would conflict with those rights does not apply to you.
These terms, and any dispute arising out of or in connection with them, are governed by the law of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these terms is found to be unenforceable, the rest continue to apply. If we do not enforce a term, that is not a waiver of our right to do so later. You may not transfer your rights or obligations under these terms without our consent, and we may transfer ours to a member of our group or to a successor in our business. These terms, together with the Privacy Policy and any signed agreement between us, are the entire agreement between us on their subject matter.
If you have any questions about these terms, please contact us at legal@oria.cm, or write to us at Oria CM, Spaces Deansgate, 125 Deansgate, Manchester, M3 2BY.
Oria CM Ltd, company number 16212258. Registered office: Spaces Deansgate, 125 Deansgate, Manchester, M3 2BY.
